Privacy Policy

Privacy Policy for Removal Company Shepherds Bush

This Privacy Policy explains how Removal Company Shepherds Bush collects, uses, stores and protects personal data in connection with our removal and related services. It applies to all customers and prospective customers in the Shepherds Bush area, including individuals and businesses who contact us, request a quotation, make a booking, or otherwise interact with us.

We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws. By using our services or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

The data controller is the legal entity operating as Removal Company Shepherds Bush. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request or use our services, or interact with us:

Identification and contact details: name, title, postal address, service address, destination address, billing address, and other contact information such as your preferred contact method.

Service and booking information: details of the removal or relocation service you request, property access details, inventory details for items to be moved, dates and times of services, special handling instructions, and related logistics information.

Payment and billing information: billing name, billing address, limited payment details as necessary to process payments through our chosen payment providers, and records of invoices and transactions.

Communication records: information contained in enquiries, quotations, emails, letters, telephone conversations, and any feedback or complaints you submit to us.

Website and usage data: when you visit our website or online platforms, we may collect technical data such as IP address, browser type and version, time zone setting, and information on how you interact with our website, where such data is collected by cookies or similar technologies. Where required by law, we will obtain your consent for the use of non essential cookies.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide removal and related services: including preparing quotations, confirming bookings, planning and carrying out removals, coordinating with you on access and timing, handling payments, and providing customer support.

To manage our relationship with you: including responding to your enquiries, notifying you about changes to our services or terms, requesting feedback, and handling complaints or disputes.

To administer and improve our business: including internal record keeping, accounting and auditing, monitoring service quality, training staff, and improving our processes, website, and customer experience.

To comply with legal obligations: including tax, accounting and regulatory requirements, and responding to lawful requests from public authorities.

To protect our legal rights: including preventing and detecting fraud, misuse of our services, or damage to our property, and enforcing our contractual terms.

Lawful Bases for Processing

We rely on one or more of the following lawful bases under data protection law when processing your personal data:

Contract: where processing is necessary to enter into or perform a contract with you, for example to provide a quotation, process your booking, carry out your removal, or manage payment.

Legal obligation: where processing is necessary for us to comply with a legal obligation, such as maintaining proper business and accounting records or responding to lawful requests from authorities.

Legitimate interests: where processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests. This may include managing and improving our services, preventing fraud, ensuring security, and communicating with you about services you have used or requested.

Consent: where required by law, for example for certain types of electronic marketing or the use of non essential cookies on our website. Where we rely on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

In general, we retain customer records, including booking and invoice information, for a period required by applicable tax and accounting laws. Communications and service related records are retained for a period necessary to handle any queries, complaints, or potential legal claims, after which they are securely deleted or anonymised.

Website usage data and technical logs may be retained for a shorter period, unless a longer retention is required for security, legal, or regulatory reasons. When we no longer need personal data, we will take reasonable steps to delete or anonymise it in a secure manner.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:

Payment service providers who process payments and assist with fraud prevention.

IT and hosting providers who support our business systems, website, and data storage.

Customer management or communication service providers who help us manage bookings, reminders, and customer communications.

Professional advisers such as accountants or legal advisers where necessary for the management of our business or the protection of our legal rights.

These processors are only permitted to process your personal data in accordance with our documented instructions, for the purposes specified by us, and must implement appropriate technical and organisational measures to protect your data.

We may also share personal data with third parties who act as independent data controllers where required by law or where necessary, for example with public authorities, regulators, or law enforcement agencies.

International Transfers

Where we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. This may include using standard contractual clauses approved by relevant authorities or transferring data to countries that have been recognised as providing an adequate level of data protection.

Data Security

We take the security of your personal data seriously. We implement reasonable technical and organisational measures designed to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, staff training, secure storage, and regular review of our security practices.

While we strive to protect your personal data, no system can be guaranteed to be completely secure. We encourage you to take care when sharing personal information and to contact us immediately if you suspect any misuse of your data in connection with our services.

Your Data Protection Rights

As a data subject, you have a number of rights under data protection laws in relation to your personal data. These include:

Right of access: you can request a copy of the personal data we hold about you, together with information about how we process it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no other lawful basis for retaining it.

Right to restriction of processing: you can request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing.

Right to data portability: where our processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine readable format, or that we transfer it to another controller where technically feasible.

Right to object: you can object to our processing of your personal data based on legitimate interests, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.

Right to withdraw consent: where we rely on your consent for processing, you may withdraw that consent at any time.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is generally the Information Commissioner's Office.

Policy Scope and Updates

This Privacy Policy applies to all customers and prospective customers of Removal Company Shepherds Bush in the Shepherds Bush area, as well as visitors to our website and individuals who otherwise interact with us in relation to our services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will be made available through our usual communication channels, and the revised version will apply from the date it is published.